• If I book through you, will I be put through to an overseas call centre?

    We are proudly a locally owned and operated company. Our team are based here in Australia. When you book one of our homes, you are supporting a local business.

  • Where do I collect my keys?

    Each property has its own lockbox or door pad for easy self-check-in. Your lockbox or door pad code will be automatically sent 7 days prior to your check-in date to the email address provided at time of booking.

  • Is linen provided?

    Yes, our holiday homes are provisioned with commercial-grade linen and towelling.

  • Are pool towels provided?

    Yes, we provide pool towels for the max number of guests the property sleeps.

  • Can I have an early check-in or late check-out?

    Please contact our office a couple of days before your check-in date. We will always try to accommodate early check-ins and late check-outs, when possible, but they are subject to last-minute bookings.

  • Do I need to make a deposit?

    Yes, a 50% deposit of the total booking amount is required within 24 hours to secure your booking.

  • When is the final payment due?

    The final payment is due 30 days prior to your check-in date. This payment will be automatically withdrawn from the card used to pay your 50% deposit.

  • When is my bond authorised and released?

    Bonds are authorised 7 days prior to arrival and released 7 days after checking out.

    *Please note: The authorised amount may show as a pending charge and typically remains for a few days before being released back into your account balance. This process generally takes 3-5 business days. It does not appear as a refund; the line item will simply disappear from your statement.

  • Do you provide basic supplies?

    Yes, we provide a starter pack of eco-friendly, socially responsible and/or locally sourced sundries consisting of 2 double rolls toilet paper (equivalent to 4 rolls) per bathroom, 1 set of amenities per bathroom (shampoo, conditioner, body lotion and soap), salt, pepper, olive oil, coffee, tea, cling wrap, foil, baking paper, cleaning supplies, and laundry supplies.

  • What if I forget something at the property?

    Please contact the office as soon as possible, and we will endeavour to locate the item and have it returned to you. It is your responsibility to organise postage or send a courier to receive your belongings at your own cost.

  • Do we have to clean the property before we leave?

    Prior to departure we require a quick tidy consisting of the following:

    • Empty fridge and freezer
    • Dispose of rubbish into the correct wheelie bins
    • Wash, dry and put away all dishes
    • Ensure furniture is in same position as you found it
    • Clean BBQ (if applicable)
    • Lock all doors and windows

    Bond charges may apply if the above is not carried out.

  • Who should I call if there is a maintenance issue?

    Please contact our office at (02) 5606 3767. Our office is open from 8:30 am to 4:30 pm. Out of office hour calls will be transferred to our after-hours Australian based team, available 24/7 to assist you with any concerns.

  • Are we allowed to bring our pets?

    We offer a range of pet-friendly properties. Please refer to the ‘Pet Friendly’ tab under ‘Holidays’ at the top of our website to see our range or contact our office. To maintain the highest standards, we ask that pets are not allowed on furniture. Please note, a pet fee of $110 per pet applies.